Skill-Building Workshops to Support Customer Retention Strategies
Build customer advocacy skills as a brand differentiator.
Use hands-on exercises to adopt valuable capabilities.
Discover practical tools to take action on new insights.
Interaction BridgesTM
Learn techniques to use on-the-fly in navigating unexpected changes with clients or colleagues, or gaining cooperation from persons outside your line of authority during moments of impasse.
Personalities Under Stress
Recognize what stresses different thinking types and develop methods to transform yourself and others to a positive outlook during stressful situations.
Building Trust
Explore the character and competence dimensions of the trust you convey and tools for building credibility, managing commitments, maintaining standards, and demonstrating your trust in others.
Partnering Roles
Monitor your journey from expert-for-hire to trusted advisor by identifying your current level of partnership and growing the relationship through dimensions of expertise, process and people.
Sources of Influence
Measure your formal and informal sources of influence: positional, political, knowledge, relationship, and personal power – and leverage your client's sources for win-win arrangements.
Building Client Relationships
Prioritize stretch goals for opportunities and relationships, thought leadership, team development, quality assurance, and commercial success; develop tools to monitor and celebrate success.
Creating Value Through Systems Thinking
Optimize the value you bring to clients through big-picture techniques that accommodate critical system components through framing, analogies, patterns, perspectives, openness, and connectivity.
Building Relationships With Each Buying Influence
Identify the players in your client organization in various roles of the buying decision, gain awareness of each role's care-abouts, and nurture your relationship with each client role.
The Power of Intended Outcome
Identify success factors for each client interaction, taking into account the expectations of each party, what to share or reserve, managing disengagement or resistance, and discovering underlying needs.
The Power of Listening
Practice listening skills appropriate to the situation at hand, including nonverbal cues, the skills of empathy and silence, and advanced levels of listening that will propel your relationship growth.
The Power of Questions
Involve your client through appropriate questions that reveal the often unspoken issues, criteria, rationale, perceived risks, motives and vision that are germane to your mutual success.
Balancing Open Dialog
Integrate communication techniques for various phases of discussion, using the exploring, stating and teaming dialog components appropriately.
Stakeholder Management
Map the players integral to an initiative and determine strategies to create a common vision and build momentum and success in achieving desired results.
Learning From Challenges & Successes
Imagine yourself in the future with both positive and negative scenarios and ask "how did that happen?" to discover strategies to thwart competitors and build relationships.
Mastering Implementation
Bring action plans to life by integrating customer perspective, root cause analysis, metrics, execution specifics, and recognition on a single page as a living document that encourages follow-through.
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Let ClearAction know which topics are of interest to you and the business need you want to address. Received detailed descriptions of workshop training approach, measurable results, intended outcome, and specific tools for immediate on-the-job application.
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