Why This Book?
Glossary
Example
Appendix
Resources
About the Author

1-Return on Investment
Example: ROI
Worksheet: ROI

2-Connect to the Big Picture
Worksheet: Cascaded Objectives

3-Make Measures Actionable
Worksheet: 5 Why's Diagram
Worksheet: Fishbone Diagram

4-Make Measures Predictive
Worksheet: Inputs & Control Points
Worksheet: Resources/Culture
Worksheet: Tallies

5-Get Lasting Results
Template: Tashiro Chart
Template: Flag Chart
Template: Balanced Scorecard

1-ROI | 2-Connected Metrics | 3-Actionable Metrics | 4-Predictive Metrics | 5-Lasting Results

Why This Book?

Lagging Focus

Most metrics we focus on are actually lagging indicators – measuring things that have already been experienced by investors and customers.
Lagging indicators are necessary but insufficient. They show the big picture of performance, yet they are not actionable.

Root Causes

By analyzing the driving factors behind lagging indicators, you can identify root causes which are leading indicators of performance.

Predictive Metrics

When a root cause-based leading indicator shows improvement, you can predict big picture improvement.
Conversely, when a leading indicator is declining, then you can predict a decline in the big picture lagging indicator.

Empowerment

Measuring the right things improves your ability to predict outcomes, course-correct mid-stream, motivate desired behaviors, and earn needed resources and clout.
These principles have universal applicability.

Worksheets and templates may be used freely.

All other content of this eBook may not be reproduced or distributed in any form or by any means without prior written permission of the author.

1-ROI | 2-Connected | 3-Actionable | 4-Predictive | 5-Lasting